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After-sales
MyCNBox warehouse QC & storage workflow
A QC count on our spreadsheet is a saved figure reported by the partner catalog, not proof that we reviewed those photos. Your warehouse QC should identify the unit purchased for your order. Check that unit against the paid listing and confirm both the storage deadline and seller return deadline before waiting or packing.
Read this when:When warehouse photos appear, or when deciding how long to hold before shipping.
Open MaisonLooks to verify current product details. Orders and fulfillment take place outside this site.
Quick reference
QC pass/fail
| Check | Escalate when |
|---|---|
| Variant / colour | Does not match paid listing |
| Construction | Obvious defects or broken hardware |
| Size tags / measurements | Wrong tag or requested measurements do not match; a tag alone cannot confirm fit |
| Accessories | Promised parts absent from QC set |
| Coverage | Key angle missing — request more |
| Ship decision | You would not pay international freight for this unit |
Step-by-step
Open QC deliberately after intake
Use the actual delivery and warehouse intake status in your account. We have not verified current delivery or photo-upload times; contact support when the displayed expected window is exceeded.
Compare colour, logos, stitching, tags, accessories, and options to the paid listing. Zoom. Do not approve from a drive-by glance.
Check storage and return deadlines separately
Record the storage start date, deadline, extension cost and overdue handling rules shown for each item. Do not assume a 90-day free allowance; ask support if the terms are missing.
Approve keepers as they arrive, then pack once. Storage is not an excuse to ignore failed QC.
Request extras when a tell is missing
Standard QC usually includes photos. Detailed photos/video may be paid add-ons — ask before packing if a critical angle is missing.
QC is not an authenticity certificate or retail-perfection promise. It is a checkpoint for the unit you bought.
Escalate wrong / damaged items before Stage 2
Wrong variants, missing parts, and visible defects are much harder after the parcel leaves China.
Ask for more angles if unclear; pursue return/refund paths before paying international shipping if clearly wrong.
Pack only what still deserves freight
Submit packing when every item in that parcel has an accept decision you can live with.
Save QC screenshots next to the listing for higher-value claims or later insurance evidence.
Before you continue
- QC matched to paid live listing
- Storage window confirmed if waiting
- Extra photos requested when needed
- Bad items handled before Stage 2
- Only keepers included in packing
FAQ
Are catalog QC badges the same as warehouse QC?
No. Our card shows only a saved source-reported count, not a verified photo set. Warehouse QC should be linked to your specific order; check the order ID and requested variant before relying on it.
How long can items stay stored?
Check the deadline and extension rules for each item in your account. We have not verified a current free-storage allowance. The return window may close before storage expires.
When should I ask for more photos?
Before packing, whenever a tell that changes accept/reject is not visible. For keep-or-return from photos, open the matching Blog Q&A.
Can I fix problems after international dispatch?
Usually harder and more expensive. Use the warehouse window.
Where do warehouse-stage refunds go?
Ask support to confirm the refund destination, eligibility, deductions and processing time for your order before agreeing to a return.
Related guides
Next decisions in the haul flow.
Related blog Q&A
Shorter answers to one search question — not a second copy of this guide.
Independent checklist, not an official service policy. Confirm current fees, deadlines and order options with MyCNBox before paying. We have not verified account-only terms. About our data and affiliate links.
Use this checklist for research, then verify live information on the external service you choose.